Shipping & Delivery Policy
Matted prints | Canvas | Frames up to 11x14" Free Delivery
Canvas | Frames bigger than 11x14" Free Delivery
* Matted Prints, ETA: 2-3 weeks
* Canvas & Frames, ETA: 4-6 weeks
Please note that our delivery is ONLY available within New Zealand for clients of Elia Making Memories.
The delivery fee will vary depending on the size of the printed products purchased. The delivery fee is calculated by the size and weight of the items. Delivery costs will be automatically calculated at checkout and displayed in your total costs.
All delivery times quoted on the website are estimates based on availability, normal processing and delivery companies.
In the event we are unable to dispatch your order promptly or on the rare occasion that a product is unexpectedly out of stock, We will endeavour to e-mail, text or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish. Any shipping delays caused by Freight providers will need to be followed up directly with the Freight provider.
From time to time, there will be delays from the freight company due to many different reasons. Road Closures, Sea Freight delays, Air Freight delays, Incorrect addresses, unexpected demand increases etc can be some of the reasons why some packages do not arrive in time. Any shipping delays caused by Freight providers will need to be followed up directly with the Freight provider. We will provide you with tracking details once your order has been dispatched. Please check your junk/spam folder for this information if you have not received your tracking details.
Refunds will not be given for Freight Company delays. Once the goods have been dispatched on time from our location, our obligation has been fulfilled. If we have not fulfilled your order within the required cut-off time, we will make contact where applicable to discuss the options.
If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out. It is your responsibility to ensure the delivery details are correct. We will not accept responsibility for lost goods due to incorrect details provided.
We cannot and will not accept responsibility for delivery failures or delays from third-party delivery companies.
Elia Making Memories shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by elements of nature or acts of God, acts of war, terrorism, riots, revolutions, or strikes or other factors or circumstance beyond its reasonable control.
Upon delivery of your order, you must examine to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. In the event the goods are damaged in transit, faulty or you received an incorrect item you may return the goods to us in accordance with the Returns Policy below
The Elia Making Memories Returns Policy applies to all purchases made on this Website.
We recommend you read our Returns Policy carefully prior to placing an order and retain a copy of these terms and your order so you are familiar with our policy on refunds, returns and exchanges and Your rights under the New Zealand Consumer Law.
We recommend you immediately examine the Goods delivered to you to ensure that there are no visible signs of damage or fault and that the Goods received match the order you placed.
If any goods purchased from us are damaged, lost in transit, incorrect or faulty, simply return them to us in the condition that you received and we will happily refund or replace them at our sole discretion.
All claims must be accompanied with the product in its original packaging and the purchase invoice.
It is the purchasers' responsibility to return the items for credit.
All products are custom-made when ordered, therefore there are no refunds available once the order goes into production. Refunds will not be given for Freight Company delays. Once the goods have been dispatched on time from our location, our obligation has been fulfilled. If we have not fulfilled your order within the required cut-off time, we will make contact where applicable to discuss the options.
Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect (under no fault of your own) will be delivered to you free of charge.
If any questions occur, please contact Elia Making Memories
Phone: +64210 222 7989